Returns & exchanges

Return policy

Most eligible items can be returned within 30 days of delivery. Jewelry must be unworn, undamaged, and returned with original packaging.

The following items are not eligible for return unless they arrive damaged or incorrect: Gift cards. Items marked final sale are also not returnable.

Eligible returns receive a prepaid label. Fullcart Members and orders with Free Return Shipping coverage pay no label fee. Free Return Shipping coverage can be added to any order at checkout. Otherwise a flat $7.95 return label fee is deducted from the refund — the same rate as standard shipping, fixed when you order. Your purchase terms, coverage, and any applicable waiver determine the return-label fee. The return flow shows the exact amount before you confirm. Approved product or delivery issues do not incur a customer-paid return-label fee.

Eligible items may be exchanged for any available item in the store, including a different product at a different price. The replacement is priced at today's store price, and new codes or offers do not apply to it. You pay or get back the price difference. If your order used a deal, such as buy one, get one or a discount code, the deal carries over only as far as it covers the new item, so the amount can include part of the original discount. The exchange flow shows the exact amount, including tax, before you confirm. You pay an increase by card; a decrease is returned after your return is received and approved, to your original payment or as Fullcart Credit. If a swap cannot be priced this way, for example on an order that was already returned or changed, return the item and place a new order. Before your order ships, Support can swap an item the same way. An exchange you already confirmed follows the terms accepted for that request.

Ordinary returns and exchanges released after the first carrier scan have a 14-day mailing window after return instructions are issued. The return flow shows the mail-by date before you confirm. A timely carrier acceptance scan protects you if the carrier later loses the package. Customer-paid outbound shipping is generally not refunded on a voluntary return, subject to applicable law and the terms accepted at purchase.

When an eligible advance replacement is released before your original item is returned, the carrier must accept the original within 30 days after the replacement is delivered. The exact date is shown after delivery is confirmed. A missed-deadline card charge cannot start until 24 hours after that date. The terms accepted for a specific request govern that request. The card guarantee applies only to the specific conditions and amount you accept: a missed return deadline where applicable, an empty package, the wrong item, or a material mismatch. Support reviews condition disputes. Advance replacement requires explicit consent before it is offered.

Fullcart Credit may be offered for eligible returns if you already have an account or choose to create one with the same email used for the order. The return flow shows the exact refund or credit options before you confirm.

If you earn promotional Fullcart Credit from a purchase and later return items from that purchase, unused promotional credit tied to the returned items may be removed from your account. If that credit has already been used, the used amount may be deducted from your refund.

Refunds to the original payment method are usually processed after the return is received and accepted. Bank and card timing can vary.